Embedded Files
Before your company can use Gmail with your Google Workspace account, you’ll need to verify your domain's MX record(s) so they direct your incoming messages to Google's mail servers.
If you completed the Review your Domain Name System (DNS) records exercise in the previous course and allowed Google to provision a new domain for you through Squarespace when you created your Workspace account, you can skip the first part of this exercise.
If you did not purchase your domain as part of the sign up process, you’ll need to add the record manually to ensure mail for your domain is routed to the Google servers.
Let's set the scene
Let's set the scene
In this exercise, you’ll review your MX record(s) from your domain registrar and run the Check MX tool on your records from the Google Admin Toolbox.
Exercise directions: Part 1
Exercise directions: Part 1
Part 1: Review MX record(s)
Step 1
Sign into your domain registrar. For instructions on how to do this, see the Review your Domain Name System (DNS) records exercise in the Google Workspace User and Resource Management course.
Step 2
Locate your MX record(s) in your DNS records. If you allowed Google to provision a domain for you through Squarespace, it should be located under Email Settings at the end of the page.
If your MX record was set up in April 2023 or later, it should reflect the record noted in the table below.
If your MX records were set up before April 2023, it should reflect those noted in the table below.
-- --
Part 2: Review your DNS settings with Check MX
Step 1
Open a new browser tab, and visit https://toolbox.googleapps.com/apps/checkmx/.
Step 2
Enter the name of your Google Workspace domain into the Domain name field, and click RUN CHECKS!. After a few seconds, you will see the results displayed.
Notes
Notes
Always create your user accounts before switching MX record(s) to Google Workspace.
The time to live (TTL) value is the number of seconds before subsequent changes to the MX record go into effect. You can think of it like an expiration date for data. It tells systems how long to keep information before checking for a newer version. Once the MX records are configured correctly, we recommend changing the TTL value from 3600 to 86400, which tells servers across the internet to check every 24 hours for updates to the MX record instead of every hour.
If you're migrating from an existing mail system to Google Workspace, Google recommends retaining your current MX record(s) during the transition. However, assign them a lower priority (a number higher than 10) than the Google mail servers. This ensures that mail is delivered to Google's servers primarily, while your old mail system acts as a backup until all mail flows smoothly to Google. This helps ensure no mail is lost.
Help Center resources
Help Center resources
For more guidance on MX records, please explore the Google Workspace Admin Help Center:
Page updated
Report abuse